1.4 What Does Ethics in the Aviation Profession Mean to You?

   


 Ethics in aviation industry involves considering customer safety as priority. The aviation industry needs to have a well-trained staff who can act responsibly for their customers, share genuine information to them and take measures for a comfortable and safe journey. The aviation industry like other businesses need to practice integrity and have fair dealing with customers. They should compensate the travelers who suffer due to flight delays and cancellations. The booking process and flight costs should be transparently shared with customers. Customer luggage and any support required in terms of healthcare, or first aid should be provided as customers spend considerable time in flight at some routes and they belong to all age groups. The aviation staff should not discriminate with their customers based on their own defined criteria. The ethics also involve processing of requests and refunds as per the policies and regulations. No undue advantage should be charged from the customers owing to their needs and necessities. The aviation industry should responsibly maintain their flights to avoid any midair or ground emergencies. They should use quality flights and avoid any risk to the life of passengers and their staff. They need to treat their staff with proper compensation, facilities, and good working conditions so that they are satisfied and get support for their work.

References 

Benton, P. A. (1995). Ethics in Aviation Education. Journal of Aviation/Aerospace Education & Research, 5(2). https://doi.org/10.15394/jaaer.1995.1147

Merriam-Webster. (n.d.). Ethic definition & meaning. Merriam-Webster. Retrieved August 10, 2022, from https://www.merriam-webster.com/dictionary/ethic


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